Wedding Anniversary September 2010

Hi just a big Thank you to all the brilliant staff at the Metropole. My partner and I stayed as we were celebrating our engagement and the whole experience was lovely. All of the staff made us feel welcome and special from the start to the finish of our stay. Will be recommending you to all our friends and colleagues, Mr/s Turley

Spa Break during May 2010

I would just like to say how much we enjoyed our stay at the Metropole – and even though the hotel was very busy with Bikers and Hikers we still enjoyed excellent service from all staff we came across.  This included the receptionists, waitresses and spa staff.  We requested to keep our room until 1.00 on the Sunday as we were in the Spa until then – and this request was met with no problem.

The food in the restaurant was excellent and we look forward to retuning.

I work as a Customer Service Manager myself – and always appreciate someone saying ‘thank you’ in a world dominated by people complaining.

I would you to pass on my thanks to all the staff concerned.

Regards L Evans

The Professional & Executive Motorcyclists’ Club

Hi Frankie

Hope all is well.

Just a note to say thank you once again for a most enjoyable week-end.

Your staff were excellent as usual, the food was superb. The members who attended had a most wonderful time and may I, on behalf of our members
say a big thank you for all your efforts.

We will be booking again next year at the same time.
Feel free to use our endorsement of your hotel as we cannot recommend it highly enough.

Best wishes
Chris & Caroline Heginbotham

Jazz Weekend November 2009

My husband and I have just returned home from the Jazz Weekend at The Metropole. From the warm welcome by Nelly at reception, through the wonderful food served with charm and efficiency in the restaurant (so well-run by Maggie Littlewood) up to our comfortable room kept clean by Monika – the whole weekend was perfect. (Apart from Wales losing to Australia in the rugby – but we won’t go into that!) We will have no hesitation in coming back nor in recommending The Metropole to our friends. This sort of friendly atmosphere coupled with a quiet efficiency and attention to detail comes from the top, so many thanks and congratulations to everyone from Mr Hughes to the newest member of staff.  A five-star experience!  Peter and Lesley Hines.

Golf party weekend in October 2009

Dear Sir,

I assisted in organising the party of twelve golfers who stayed at your hotel over last weekend. Remarkably, I am able to report that none of them to date has uttered a single word of complaint about your establishment.

You may feel the above falls some way short of a glowing testimonial. However, after some twenty years of touring with this group, you have my assurance that this is a totally unprecedented state of affairs. I must congratulate you and your team for providing a splendid base for our short holiday, and will have no hesitation in recommending your hotel to anyone visiting the area.
Please convey the gratitude of us all to your staff.

Kind regards,
Chris Herman

Charlotte and Graham Wedding

To David, Lynda and all Metropole Staff.

We have had an amazing time. Thank you very much.

Graham & Charlotte & family.

Ruby Wedding Luncheon

John and I would like to thank you for your attention and advice in ensuring that our Ruby Wedding Anniversary Luncheon was a success.

All our guests told us how much they had enjoyed the celebration. They commented on the delicious meal and the facilities put at our disposal. your meticulous attention to detail played a vital part which allowed us to relax and enjoy the day without any worries. The staff assigned to the Miles Conservatory and The Wedgewood room attended to us faultlessly.

Thank you so much for your contribution in making this day so memorable and enjoyable.

John & Christine Humphreys

Wooden Spoon – Legends Dinner

Dear Metropole Hotel,

May I, on behalf of the Wooden Spoon, express my sincere thanks to you personally, and to the General Manager and the staff of the hotel for the excellent manner in which they carried out their duties to make each evening a success.

Our seating plan and your acceptance to meet our needs to accommodate the large number of people attending the event worked out so well, and it meant that everyone was happy on the night. The food provided by the hotel was of the highest standard and was remarked on by numerous people during the evening.

The evening was such a success, and it seems taht everyone is looking forward to the next “Legends Dinner”.

Thank you once again

Ted Cochrane, Chairman, Mid-Wales Region Wooden Spoon.